Privacy Policy and Data Retention

Who this policy applies to

This policy applies to visitors of estexit.eu and people who contact EstExit through website forms, website chat or email about company closure, liquidation, transfer, accounting cleanup or route assessment.

Contact point

For privacy requests related to EstExit, contact: [email protected].

The contact email is the practical contact point for privacy requests related to EstExit.

What data we collect

Depending on how you use the website, EstExit may collect your name, email, optional direct contact or messenger contact, language preference, company name or company identifier if provided, message content and company situation details.

The website may also collect technical metadata needed to operate the service, including timestamps, page/source information, cookie or analytics identifiers according to cookie settings, and technical data used for security and anti-abuse.

How we use lead form data

Lead form data is used to respond to your inquiry, assess the practical route for company closure, liquidation, transfer or accounting cleanup, coordinate follow-up and keep records where needed for service coordination, legal/accounting obligations or dispute prevention.

Form data, names, emails, direct contact numbers, company identifiers and message text are not sent to Google Analytics or Yandex Metrica.

How website chat data is handled

Chat messages are not sent to analytics. They are used to respond to the conversation and to maintain a record of the request.

For chat security, routing and abuse prevention, the website may record the visitor IP and its technical source. Chat data is handled separately from analytics and is not used for advertising profiling.

Analytics and cookies

EstExit uses Google Analytics and Yandex Metrica to understand website traffic, clicks and page performance, and to improve content. The cookie settings button on the website lets visitors reopen the analytics notice.

Analytics is configured so that personal lead details are not sent as analytics event data. Browser or device-level controls may also affect analytics and cookies.

Legal bases for processing

EstExit may process personal data on the basis of consent where you send a form or chat message or accept optional analytics cookies, steps before entering into a service relationship or performance of a service where applicable, legitimate interests for website security, administration, anti-abuse and responding to business inquiries, and legal obligations where record-keeping is required.

Who may receive data

Data may be handled by people or service providers who support EstExit communications, website operation, hosting, security, email delivery, chat routing, analytics or service coordination. Access is limited to what is needed for the relevant purpose.

Data may also be disclosed where required by law or necessary to protect legitimate interests in relation to security, abuse prevention, claims or disputes.

International services

Some services used for analytics, hosting, communication or technical operation may be provided by international providers. Where such services involve personal data, EstExit aims to use appropriate safeguards and limit the data shared to what is necessary for the relevant purpose.

How long data is kept

Lead and assessment requests are normally kept for up to 24 months after the last meaningful contact, unless a longer period is needed for an active matter, legal obligation, dispute prevention or accounting record.

Chat records are normally kept for up to 12 months after the last message, unless needed for an active matter or abuse/security review.

Technical security logs are normally kept for up to 90 days unless needed to investigate abuse, errors or security incidents.

Analytics data is retained according to the settings of the analytics tools and the user's cookie choices.

If a paid service relationship starts, records may be kept for the period required by applicable legal, accounting or limitation rules.

Your rights

Depending on the situation and applicable law, you may have the right to access your personal data, request rectification, erasure, restriction of processing, object to processing, request portability where applicable, and withdraw consent where processing is based on consent.

To make a request, contact [email protected] and describe the request clearly enough to identify the relevant interaction. Some rights may be limited where retention is required by law, security, dispute prevention or accounting obligations.

Security

EstExit uses practical access control and technical measures to protect website inquiries, chat records and operational data. Access to private inquiry and chat records is restricted to the people and systems that need it for communication, service coordination, security and maintenance.

No automated decisions

EstExit does not use automated decision-making to determine the route for a company. Route assessment is based on the information provided and manual review.

Contact and complaints

For privacy requests related to EstExit, contact: [email protected].

In Estonia, the supervisory authority is the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon).